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How We Handle Your Account Information

We collect and protect the information you share when you open your account, deposit via bKash or Nagad, and place bets. This policy explains what we gather, how we use it, and your rights to access or delete your data.

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tabajee How We Handle Your Account Information
POLICY CONTACT

How to Reach Us About Privacy

Questions about your data, account privacy or withdrawal of consent come through three direct channels. Our support team handles policy requests during the same hours we process account queries, and you can ask to see what information we hold or request deletion where local law permits.

Live Chat Open the chat widget in the account dashboard to ask about data access, correction or deletion. Our team will confirm your identity and process the request within the timeframe required by applicable regulation in eligible regions.
Email Support Send privacy questions to the support address listed in your account settings. Include your registered mobile number so we can verify your identity before sharing account information or making changes to your data profile.
Account Settings Log in and navigate to the privacy section under account settings to view what data we hold, update communication preferences, or submit a formal request for data export or deletion where your local jurisdiction allows it.
DATA HANDLING

Security, Cookies and Your Rights

We protect your account with encryption during login and payment flows, limit internal access to personal data, and monitor for unauthorized activity. Cookies track your session, remember language preferences, and help us measure lobby performance without selling your browsing history to third parties.

Account Security

Your password and payment PINs are encrypted at rest and in transit. We prompt for OTP verification when you log in from a new device or request a withdrawal, and we lock accounts automatically after repeated failed login attempts to prevent unauthorized access.

Cookie Use

We place session cookies to keep you logged in, preference cookies to remember your language and currency settings, and analytics cookies to measure page load times and lobby navigation patterns. You can block third-party cookies in your browser without losing core account functions.

Data Retention

We keep account records and transaction history for the period required by regulation in eligible regions, typically tied to financial record-keeping and anti-fraud obligations. Once that period expires, we anonymize or delete the data unless you request earlier deletion where local law permits.

Your Rights

You can request a copy of your account data, ask us to correct inaccurate information, withdraw consent for marketing messages, or request deletion of your account and associated records where applicable law in eligible regions grants that right. Contact support to begin the process.

Privacy Policy Questions

We collect your mobile number, email address, date of birth, and the payment details you provide when depositing through bKash, Nagad or Rocket. We also log device type, IP address and session timestamps to maintain account security and detect unusual activity.

Yes. Log in to your account, go to settings and select the privacy section, or contact support via live chat or email. We will verify your identity and provide a summary of the personal data we store within the timeframe required by applicable law in eligible regions.

We retain transaction history and account details for the period mandated by financial regulation and anti-fraud requirements in eligible regions, typically several years. After that period we anonymize or delete the data unless you request earlier deletion where local law permits.

We share payment details with bKash, Nagad, Rocket and bank processors to complete deposits and withdrawals. We may also share data with fraud-prevention services and regulators where required by law in jurisdictions where our service operates. We do not sell your data to advertisers.

Contact our support team via live chat or email and request account deletion. We will verify your identity, close your account, and delete or anonymize your personal data within the timeframe allowed by applicable regulation in eligible regions, subject to any legal retention obligations.

We use session cookies to keep you logged in, preference cookies to remember language and currency settings, and analytics cookies to track lobby performance. You can block third-party tracking cookies in your browser settings without losing access to core account and payment features.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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